Privacy Policy

Company name: Handyman Southampton Ltd

Registered address: 48 Seafield Road, SO16 9NE, Southampton, United Kingdom

Website: www.wefix24.co.uk

Email: info@wefix24.co.uk

Phone: 07300 300155

Handyman Southampton Ltd is a limited company providing handyman, maintenance, and property services at customer premises.

We may collect and process the following personal data:

• Full name
• Phone number
• Email address
• Home, site, or business address
• Postcode
• Company or organisation name
• Billing address (if different from site address)
• Photos or videos uploaded by customers
• Details provided in enquiry, booking, quote, or survey forms

We do not intentionally collect IP addresses or sensitive personal data.

We collect personal data when you:

• Submit forms on our website (Contact Form 7, quote, survey, or enquiry forms)
• Make a booking through our booking system (e.g. Bookly)
• Contact us via WhatsApp, email, or phone
• Upload photos or videos related to your job
• Communicate with us regarding quotes, surveys, or services

We use your personal data to:

• Respond to enquiries and quote requests
• Arrange bookings, surveys, or site visits
• Provide handyman and property services
• Communicate about your job or appointment
• Prepare invoices and manage payments
• Comply with legal and accounting obligations
• Send occasional service updates or offers only where you have requested or consented to receive them

We do not use your data for unsolicited marketing.

We may send service updates or promotional offers only if:

• You have subscribed, opted in, or requested to receive them; or
• You are an existing customer and the communication relates to similar services

You can opt out at any time by contacting us at info@wefix24.co.uk.

We do not store or process card payment details on our website.

Payments are handled securely by third-party payment providers, including but not limited to:

• Stripe
• SumUp
• Take Payments (future provider)
• Cash payments may also be accepted

Each payment provider processes your data in accordance with their own privacy policies.

We may use trusted third-party services to operate our business, including:

• Google Analytics (website performance and analytics)
• Google Ads (advertising and conversion tracking)
• Contact Form 7 (form handling)
• PDF generation add-ons for Contact Form 7
• Zoho Invoices (invoicing and billing)
• WhatsApp Business (customer communication)
• Payment processors (Stripe, SumUp, Take Payments)

These providers only process data necessary for their service and are required to keep it secure.

Our website uses cookies to:

• Analyse website performance and usage
• Improve user experience
• Support advertising and marketing (e.g. Google Ads)

Cookies do not identify you personally. You can control or disable cookies through your browser settings.

We do not sell, rent, or trade your personal data.

We only share data when necessary for:

• Processing payments
• Issuing invoices
• Providing contracted services
• Legal or regulatory compliance

We retain personal data only for as long as necessary to:

• Provide our services
• Meet legal, accounting, or tax obligations
• Resolve disputes or enforce agreements

When data is no longer required, it is securely deleted.

Under UK GDPR, you have the right to:

• Request access to your personal data
• Request correction of inaccurate data
• Request deletion of your data (where applicable)
• Object to or restrict processing
• Withdraw consent at any time

To exercise your rights, contact us at info@wefix24.co.uk.

Our services are not intended for children under the age of 18.

We do not knowingly collect data from children.

We take reasonable technical and organisational measures to protect your personal data against loss, misuse, unauthorised access, or disclosure.

We may update this Privacy Policy from time to time.

Any changes will be posted on this page with an updated revision date.

If you have any questions about this Privacy Policy or how your data is handled, please contact:

Email: info@wefix24.co.uk

Phone: 07300 300155