Handyman Southampton Ltd
1.1 “Company”, “we”, “us” or “our” refers to Handyman Southampton Ltd.
1.2 “Client”, “you” or “your” refers to any individual, landlord, business, or organisation engaging our services.
1.3 Company details are as follows:
2.1 We provide domestic and commercial handyman, maintenance, repair, installation, and emergency services at client premises.
2.2 Services may be provided on a fixed-price basis, hourly basis, quotation basis, or following a site survey, depending on the nature of the work.
2.3 No service shall be deemed agreed unless confirmed via our booking system, written quotation, invoice, or written communication.
3.1 Our standard hourly labour rate is £60 per hour.
3.2 A minimum charge of two (2) hours applies to all standard non-emergency services unless otherwise agreed in writing.
3.3 Time is calculated from arrival at the job location until completion of work, excluding agreed breaks.
3.4 Prices exclude materials unless expressly stated.
4.1 Fixed-price services include only the specific work expressly described at the time of booking or within a written quotation.
4.2 Any work, preparation, materials, labour, or tasks not expressly included shall be treated as additional work and charged separately.
4.3 Without limitation, additional charges may apply where:
5.1 Clients are responsible for ensuring safe, clear, and unrestricted access to the work area.
5.2 Where a fixed-price service is booked and the work area is not cleared or accessible, any time spent moving, clearing, or protecting items shall be charged at the hourly rate.
5.3 Clearing, dismantling, moving furniture, or removing obstructions is not included in fixed-price services unless expressly stated.
6.1 Quotations are provided without obligation unless otherwise stated.
6.2 Certain jobs require a site visit or survey for measurements, assessment, or professional advice.
6.3 Survey or site visit charges are payable and shall be disclosed before attendance.
6.4 A survey or site visit does not constitute acceptance of a quotation or booking unless confirmed in writing.
7.1 No call-out charges apply to standard non-emergency bookings.
7.2 Call-out charges apply only to emergency services, including:
7.3 Emergency call-out charges will be disclosed prior to attendance where reasonably possible.
8.1 Emergency bookings are prioritised subject to availability and skill coverage.
8.2 Emergency jobs may override non-emergency bookings.
8.3 Emergency pricing and charges apply separately from standard pricing.
9.1 Online bookings made through our website require upfront payment and constitute confirmation of the booking.
9.2 Domestic clients are generally required to pay on completion unless upfront payment is agreed.
9.3 Commercial clients with approved accounts may pay within 30–60 days.
9.4 We reserve the right to request full or part payment in advance for:
10.1 Any additional work requested before, during, or after completion is not included unless agreed in writing.
10.2 Additional charges shall be communicated via WhatsApp, email, written message, or invoice prior to completion where practicable.
11.1 Clients must provide access at the agreed date and time.
11.2 A booking shall be treated as a no-show where:
11.3 Where a booking has been prepaid and recorded as a no-show, we reserve the right to retain up to 50% of the booking value.
12.1 Cancellations made more than 48 hours before the booking incur no charge.
12.2 Clients may reschedule a booking up to two times without charge.
12.3 Cancellations within 48–24 hours may incur a charge of up to 25%.
12.4 Cancellations within 24 hours may incur a charge of up to 40%.
12.5 Non-refundable materials and restocking charges may apply.
13.1 Workmanship warranty details are provided on a Warranty Card, which must be requested by the client.
13.2 Warranty cards must be signed by the attending professional.
13.3 Warranty terms, duration, and exclusions are governed solely by the issued Warranty Card.
14.1 We may take photos or videos before, during, and after work for records, evidence, or quality control.
14.2 With consent, anonymised images may be used for marketing.
14.3 Clients may request removal of images by contacting us; removal may take up to 5–10 working days.
15.1 We operate a zero-tolerance policy towards threatening, abusive, or anti-social behaviour.
15.2 Unsafe working conditions may result in suspension or termination of services.
16.1 Any disputes, complaints, warranty requests, or service issues must be submitted via our designated Dispute / Customer Service Form.
16.2 Clients agree to attempt informal resolution before escalation.
17.1 We shall perform services with reasonable skill and care.
17.2 We are not liable for pre-existing defects, materials supplied by the client, or unforeseen structural issues.
17.3 Nothing in these Terms limits liability where prohibited by law.
18.1 We reserve the right to suspend or terminate services immediately for breach of these Terms, safety concerns, or non-payment.
19.1 We may amend these Terms from time to time.
19.2 Continued use of our services constitutes acceptance of updated Terms.
20.1 For all enquiries relating to these Terms, contact:
Email: info@wefix24.co.uk
Telephone: 07300 300155