- Introduction:
Handymansouthampton is a company who offer wide range of services with well experienced people who are well in finding solutions for the property maintenance issues.
- Quotation:
We offer free quotation no obligation to our clients and first visit also free With 1 hour free consultant.
- Invoices:
We work with many domestic & commercial businesses across the UK. There fore due to most bossiness requirement we provide invoices to well known commercial & bossiness clients with the term of paying within 30-60days period. However some jobs in commercial and business also require full or part of payment to organize the jobs well.
We can also provide invoice to domestic and other clients is well but with the terms of the invoice to clear all dues by or before the complication. We may ask for full or part of upfront payment.
- Photo & video:
We take photos & video before & after the jobs for our record. As a proof the job what work has been carried out. These photos & videos can & will be used as an evidence in the event of any claim.
- Consent to use photos & videos:
The photos & videos we take before and after the jobs may usually use on our website and other social media platforms as marketing strategy. These photos will not contain any personal information for example human faces, address & contact numbers.
At any point if the customer wishes us to take down their job photos & videos from our online portal they just need to send us
consent to remove from after receiving the form it may take 5-10 workings to remove the content.
Photos & videos will not be uploaded if client inform us before the job is finished.
- Reference
Customers who are happy to provide any honest experience are welcome to our new clients. In this event we will first seek the approval from both parties once consented then we will share contact details for the reference.
- Damages:
We are a team of well trained & experience people. We try our best to keep the waste as minimum as possible. In Some job we may not be able to control the damages. Damage and waste could occur from number of reason for example: existing & new materials quality, place where the installed carried out may not be suitable, tight spaces or capable enough depends on situation also and many more reasons. In those situations we are not liable for any damage & waste which occurs while is processing. Unless if there is a fault in our service which we have performed and completed successfully.
- Clients:
We are answerable to our clients, person on site with the power of instructions (18+) & person who is responsible for payment if they are different people. It is batter to keep as few people as possible to avoid any miss under standing we have layed out this term. If our clients have any doubt, enquiries or questions they are more than welcome to clear them with us. We will inform them with the most up-to-date information. We are not answerable friend & family & other people.
- Health & Safety:
- Health: Any job which affect our staff & anyone’s health if we are not trained to handle. We may stop or isolate the job and report/inform to the client and appropriate authorities.
- Safety: We take safety very seriously and we have zero tolerance on the safety issues. It is extremely important for all members of staff and public to have a safe working enveryermeant. We keep job area as clear as possible. It is important for client or person in charge to keep away children, pets, friends & family away from the work area/ tools.
- Misbehaving/anti social behaviour: We do not tolerate any kind of threat to us and our staff if any kind of Misbehaving/anti social behaviour, threats takes place than the job will be stopped immediately and law enforcement agency (police) will be informed straight away and the job and client or people, place will be banned from using our frame
- Responsibility:
It is customer’s responsibility to inform us about the job as accurately as possible. While the job is being complete it is also customer responsibility to make independent inspection as they wish through out the job unless job plan & drawing provided ( in written foam) just so we any eliminate time, material, labour & money wasting. If customer changes their mind through out the job there will be additional charges applies at the end of the job or unless cost consent disclosed.
- Additional jobs:
At any point while the job is being complete, before or after the job is completed if the customer has additional jobs or any additional amendments which then prevents us from completing the job customer either required to have those additional job completed from someone else or from us. if We complete any additional jobs/work in any foam there will be additional charge which will be disclosed in the foam of what Sapp massage, email and the invoice.
- Plans:
Customers are required to provide job details, plans, drawing or scale drawing in writing. It is just to make sure and follow the guide line as per requirements and avoid any mistakes. Plans can also make the jobs go quicker as it helps to organize the job well.
- Warranty
Handyman Southampton is providing warranty to their clients for additional piece of mind. Our warranty duration is from 30 – 90 days depending on the jobs we have completed. The warranty covers our customers from the faulty service only or defected part (if supplied by us). Please note to inform us(via customer service form only) and allow us to fix the issue if we are unable to fix or attend the issue within 21-30 days than customer can only request the full/parts of refund of the job excluding any call out fee and materials & materials sourcing fee.
Warranty excluding from: Wear and tear, tampering after installation, getting some else without prior of notice (if we can not attend), weather resistant faults.
- Booking:
We offer 3 type of booking listed below. Booking time can be up to 30mins earlier or delay. Due to number of reasons for example: traffic, accident, stock material argument, parking issues, emergency booking.
- Secure bookings: secure booking are the one where client pays full or part of payments upfront for their projects. These can only be delayed or postpones due to the following reason: emergency booking/ situation.
- Un-secure booking: Un-secure booking do not require full or part of payments upfront. Full or parts of dues are settled at the competition of the job or with 30-60 for commercial business client who have accounts with us. Un-secure bookings can be delayed or postpones due to the following reason: emergency booking/ situations, secure bookings.
- Emergency booking: Emergency booking are high priority jobs (subject to availability & skill set coverage). Depends on the emergency situation if we are able to help or not. Emergency booking can be over booked on secure & un-secure bookings depending on the urgency of the Emergency. Emergency job: electrical failure, plumbing problem, locksmith.
- Call out fee:
We charge Call out fee to cover number of costs. Call out fee is applied according to the area. The further the customer is from our base the dearer the charge will be. Call out charges are applied on the basses of number of trip we make to the job site only one trip is charged per par to per customer depending on the location postcode. Call out charges cover for: Travelling duration time, fuel, parking, no jobs visit, customer change plan, customer no show, mileage distance.
| Call out charge chart
Our postcode: SO169NT |
| free |
£40 |
£60 |
£80 |
| 0 to 3km |
03 to 28km |
28 to 40km |
40-60km |
|
|
|
|
| so16 (MILBROOK) |
so14 |
so41 |
po1 |
| so15 (Shirley) |
so17 |
so31 |
po2 |
| so40 (totton) |
so18 |
so32 |
po3 |
|
so19 |
so45 |
po4 |
|
so30 |
po12 |
po5 |
|
so50 |
po13 |
po6 |
|
so51 |
po14 |
po7 |
|
so52 |
po15 |
bh |
|
|
po16 |
|
|
|
po17 |
|
- Cancellation:
Booking cancellations can be confusing and costly for clients. Unclear cancellation policies and unexpected charges can create frustration and dissatisfaction.
- Free cancellation up to 48 hours before the booking
- Option to reschedule your booking twice without any charge
- 25% charge for cancellations made within 48-24 hours
- unto 40% charge for cancellations within 24 hours of the booking
Non-refundable Material & restocking Charges: There may be some non-refundable materials involved depending upon your project, and in such cases, they will be charged at their full price. Additionally, if you decide to return any materials, a restocking fee of 10% or more will/may apply.
Job stop: customer can stop the job at ant time they wish to do so. If the job gets stopped before the competition than the materials and labour will be charged for the work/ material has been carried out/ used. There may will be cancellation charges apply.
- Upfront payments:
We have to ask upfront payments from our clients in order run the business for certain jobs.
- We request upfront payment from: new customers, commercial, business owners, area we had issues, £300+ booking and landlord.
- Business, landlords & commercial Customer who have account with us or have worked with us previously can pay within 30-60days.
- Residential client & landlords are required to pay at the end of day /completion some selected customers, area and certain jobs require upfront payment.
- Acknowledgment/ Consent:
These are the Terms and Conditions governing the use of this Service and the agreement that operates between customer and the Company. These Terms and Conditions set out the rights and obligations of all users regarding the use of the Service.
Your access to and use of the Service is conditioned on Your acceptance of and compliance with these Terms and Conditions. These Terms and Conditions apply to all visitors, users and others who access or use the Service.
By accessing or using the Service agreed to be bound by these Terms and Conditions. If the consumers disagree with any part of these Terms and Conditions then You may not access/use the Service.
You represent that you are over the age of 18. The Company does not permit those under 18 to use the Service.
- Termination
We may terminate or suspend your access immediately, without prior notice or liability, for any reason whatsoever, including without limitation if you breach these Terms and Conditions.
Upon termination, your right to use the Service will cease immediately.
- Disputes Resolution
If you have any concern or dispute about the Service, You agree to first try to resolve the dispute informally by contacting handymanSouthampton ltd.
- Changes To These Therms & Conditions
We reserve the right, at our sole discretion, to modify or replace these Terms at any time. If a revision is material we will make reasonable efforts to provide at least 14 days notice prior to any new terms taking effect. What constitutes a material change will be determined at our sole discretion.
By continuing to access or use Our Service after those revisions become effective, You agree to be bound by the revised terms. If You do not agree to the new terms, in whole or in part, please stop using the website and the Service.
- Contact Us
If you have any questions about these Terms and Conditions, You can contact us: info@wefix24.co.uk
