Handyman Southampton Ltd
1.1 This Warranty Policy explains what is and is not covered following work carried out by Handyman Southampton Ltd.
1.2 It is designed to provide clarity, protect both parties, and set realistic expectations regarding workmanship, liability, and follow-up support.
1.3 This policy applies to domestic and commercial clients unless otherwise agreed in writing.
2.1 We provide a workmanship warranty on services carried out by Handyman Southampton Ltd.
2.2 This warranty covers faults that arise solely as a result of our workmanship, where the work has not been performed with reasonable skill and care.
2.3 Where a workmanship fault is confirmed, our obligation is limited to returning to site (subject to reasonable access) and repairing, correcting, or reinstalling the affected work.
2.4 This warranty applies only to the work performed by us and does not include decoration, finishes, or secondary effects outside the workmanship we carried out.
3.1 Our standard workmanship warranty period is typically 15 to 30 days, depending on the type of work completed.
3.2 In most cases, workmanship issues become apparent quickly, for example within the first few days, especially for items such as leaks, loose fixings, misalignment, or incorrect connections.
3.3 Reporting an issue after this timeframe does not automatically mean we will refuse support; however, it may require assessment and may be treated as a new job if the fault is not related to workmanship.
3.4 Where applicable, the warranty duration may be recorded on a Warranty Card, which must be requested by the client.
4.1 This warranty does not cover customer-supplied materials or appliances, including TVs, washing machines, dishwashers, furniture, fixtures, fittings, or any items supplied by the client.
4.2 This warranty does not cover failures caused by external factors, including unsuitable or weak wall structures, hidden defects, existing plumbing or electrical faults, building movement, moisture, damp, or environmental factors.
4.3 This warranty does not cover damage caused after completion, including tampering, misuse, accidental impact, interference by third parties, or alterations carried out by others.
4.4 This warranty does not cover consequential or secondary damage, including damage to floors, surrounding surfaces, decoration, cabinetry, or water damage to nearby areas.
5.1 Where we install or connect appliances (for example TVs or washing machines), the client remains responsible for the appliance itself, manufacturer warranties, and appropriate home or business insurance.
5.2 If a workmanship issue is confirmed (for example, an incorrect connection or installation), we will return to correct the workmanship.
5.3 We do not accept responsibility for claims relating to appliance value, flooring, decoration, or other property damage. Clients should claim for such losses through their own insurer where applicable.
5.4 Example: if a TV mount fails due to a weak wall structure, tampering, misuse, or external force, this is not covered. If the mount was installed incorrectly due to workmanship, we will correct the installation, subject to assessment.
6.1 Handyman Southampton Ltd holds appropriate business insurance.
6.2 Any insurance-related matters are subject to the insurer’s terms, investigation, and approval. This Warranty Policy does not guarantee an insurance payout or compensation.
7.1 If you experience an issue with completed work, you must notify us using our dedicated Job Recall request form.
7.2 The Job Recall form helps us investigate properly and respond efficiently and should include clear details and photos/videos where possible.
7.3 The Job Recall form is available at: wefix24.co.uk/job-recall/
7.4 Clients must allow us a reasonable opportunity to inspect and, where applicable, rectify workmanship issues.
7.5 Continuing to use an installation where an issue is identified, or delaying notification, may worsen the problem and may affect what support is possible.
8.1 The client must provide reasonable access to the property to allow inspection and any required remedial work.
8.2 If access is not provided within a reasonable timeframe, the warranty/support request may be paused or closed.
9.1 This Warranty Policy should be read alongside our Terms & Conditions and any written quotation or agreement.
9.2 Where there is any inconsistency, written agreements and confirmed scope of works take precedence.
10.1 For general queries, contact: info@wefix24.co.uk
10.2 For job issues or warranty-related concerns, please use the Job Recall form: wefix24.co.uk/job-recall/